Shipping Policy

At One Sniff Away, we believe your order shouldn't be something you're left waiting and wondering about. Every order is handled with care so your SniffAway products reach you safely, sealed, and ready to use.

1. Order Processing

All orders are typically processed within 1–2 business days of payment confirmation.

• Orders placed Monday–Friday are processed the same or next business day.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During high-volume periods, such as promotional events, product launches, sales, or major holidays, processing may extend up to 4 business days. We'll keep you informed.

2. Shipping & Delivery Timeframes

United States

Estimated delivery after shipment:

• Standard Shipping: 10–14 business days
• Priority Shipping: where available, delivery timeframes will be shown at checkout

International

International orders typically arrive within 10–14 business days after shipment, depending on the destination country, carrier network, and customs processing.

Please note: Delivery estimates are not guaranteed. Carrier delays, customs processing, public holidays, weather, or other circumstances outside our direct control may affect transit times.

3. Order Tracking & Shipping Notifications

Once your order leaves our fulfillment facility, you'll receive a shipping confirmation with your tracking information.

Here's what to expect:

• Tracking may take 24–48 hours to begin showing movement.
• International tracking may occasionally go several days without an update while a parcel moves between countries, customs facilities, or delivery partners.
• If your tracking has not updated for an extended period, contact us and we'll be happy to investigate.
• Please check your spam or promotions folder if you haven't received a shipping confirmation.

4. Shipping Delays

We do everything we can to meet our estimated delivery windows, but some delays are outside our control.

One Sniff Away is not responsible for delays resulting from:

• Carrier disruptions or service outages
• Customs or import processing
• Severe weather or natural events
• International carrier handovers
• Public holidays or weekends
• Incorrect or incomplete shipping information supplied at checkout
• High-volume shipping periods

Customs processing in particular can occasionally add additional time to international shipments.

5. Shipping Address Accuracy

Please double-check your shipping address before completing checkout.

One Sniff Away is not responsible for packages delivered incorrectly because an incorrect or incomplete address was provided when the order was placed.

If you notice an address error after ordering, contact us immediately at:

onesniffaway@gmail.com

We'll do our best to update the address before the order enters the shipping network, although changes cannot be guaranteed once an order has been fulfilled or dispatched.

6. Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost during transit, please contact us for assistance.

Please include:

• Your order number
• A description of the issue
• Photos of any damaged product or packaging where applicable

We'll review the available carrier and tracking information and work with you toward an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.

Questions About Your Order?

Our support team is happy to help.

Email: onesniffaway@gmail.com