OneSniffAway Returns & Refunds Policy

At One Sniff Away, we stand behind our products and want every customer to feel confident in their purchase. If you are dissatisfied with your order, we offer a 90-day money-back guarantee, subject to the eligibility requirements and conditions outlined below.

Refund and replacement requests can be submitted by contacting us at onesniffaway@gmail.com.

1. Eligibility & Timeframe

To be eligible for a refund under this policy:

• Your refund request must be submitted within 90 days of the original purchase date.
• Requests submitted after 90 days are not eligible for a refund.
• Only orders placed directly through One Sniff Away are covered by this policy.
• Orders purchased through third-party retailers, marketplaces, or resellers are not covered.
• Subscription renewals and recurring charges are subject to the separate subscription terms outlined in Section 7.
• Orders that have already entered processing, fulfillment, or transit cannot be cancelled simply because the customer has changed their mind.
• All refund requests are reviewed individually and are not automatically guaranteed.
• One Sniff Away reserves the right to deny requests that contain insufficient information, misleading information, evidence of abuse, or circumstances that fall outside this policy.

2. No Return Required for Approved Refunds

Unless specifically requested by our support team, customers are not required to physically return the product in order to receive an approved refund.

Refund decisions are based on the information provided in the customer’s request and any supporting documentation we may reasonably request.

Please do not send products back to us unless you have first received instructions from our support team. Unsolicited returns may not be accepted or processed.

3. Valid Reasons for a Refund

Refund requests must include a clear and genuine reason for dissatisfaction.

Examples may include:

• The product did not meet reasonable expectations.
• Dissatisfaction with the product experience or results.
• Issues with scent, usability, or product quality.
• A verified defective or damaged product.
• Other reasonable product-related concerns.

Refund eligibility remains subject to the other conditions contained within this policy.

4. Order Issues & Exceptions

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible.

We may request photographs of:

• The affected product.
• Product packaging.
• Shipping packaging.
• Batch or manufacturing information.

Once the issue has been verified, we may provide a replacement or refund depending on the circumstances.

Incorrect or Missing Items

If your order contains the wrong product or is missing an item, please contact us with your order number and details of the issue.

Once verified, we may arrange a replacement or refund for the affected item.

Order Cancellation

Orders can only be cancelled if they have not yet entered processing or fulfillment.

Once an order has been processed, fulfilled, dispatched, or entered the shipping network, it can no longer be cancelled because the parcel is already moving through the delivery process.

Unfulfilled or Out-of-Stock Items

If we are unable to fulfil an item you purchased, we will provide an appropriate replacement or issue a refund to your original payment method.

5. Shipping & Delivery Conditions

Delivery-related concerns are assessed using carrier tracking information, fulfillment records, delivery scans, and other available shipping evidence.

Delivery Timeframes

Our normal international delivery timeframe is approximately 10–14 business days unless another shipping timeframe is specifically stated at checkout.

International shipments may occasionally experience additional delays caused by:

• Customs processing.
• International carrier handovers.
• Local postal networks.
• Increased parcel inspections.
• Public holidays or weekends.
• Other circumstances outside One Sniff Away’s direct control.

One Sniff Away uses third-party shipping carriers and customs networks and therefore cannot directly control every stage of an international shipment once a parcel has been dispatched.

Delivered but Not Received

If carrier tracking confirms that an order was successfully delivered and valid proof of delivery is available, the order will generally be considered fulfilled.

If you believe the parcel was not received despite being marked as delivered, please contact us so we can review the shipment information.

Where the carrier cannot verify successful delivery, we may arrange a replacement or other appropriate resolution.

Delayed Shipments

A delayed shipment does not automatically mean that a parcel has been lost.

International parcels may remain without a new tracking scan while:

• Moving between countries.
• Awaiting customs clearance.
• Moving between carrier facilities.
• Waiting to be transferred to a local delivery provider.

If your parcel is delayed, please contact us and we will review the latest available tracking information.

Stolen Packages

One Sniff Away is not responsible for packages that are stolen or go missing after confirmed delivery by the carrier.

Once a parcel has been successfully delivered to the address supplied by the customer, responsibility for securing the parcel transfers to the recipient.

Customers should contact the local carrier, building management, neighbours, or local authorities where appropriate if they believe a delivered parcel has been stolen.

Shipping Protection

Where optional shipping protection or shipping insurance is offered at checkout, customers may choose to purchase additional coverage against certain delivery-related issues.

Coverage and eligibility depend on the specific protection terms associated with the order.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If a carrier delivers to an incorrect address because of an error made by the carrier, we will review the matter and may arrange a replacement or refund after verification.

If an incorrect or incomplete address was provided by the customer, the order may not be eligible for a refund or replacement once it has already been fulfilled or delivered.

6. Quality Concerns

If you believe there is an issue with the quality of your SniffAway product, please contact us at onesniffaway@gmail.com and describe the issue in detail.

We may request photographs, batch information, packaging details, or other reasonable supporting information.

After reviewing the issue, we may provide an appropriate resolution, which can include a replacement or refund where applicable.

7. Subscriptions

Certain One Sniff Away products may be offered through a subscription or recurring-order arrangement.

Subscription Billing

Where a customer chooses a subscription offer, the payment method provided at checkout will automatically be charged according to the billing frequency disclosed at the time of purchase.

By completing a subscription order, the customer acknowledges and agrees to the recurring billing terms displayed during checkout.

Subscription Cancellations

Subscriptions may be cancelled according to the cancellation options made available by One Sniff Away.

Customers can request cancellation by contacting:

onesniffaway@gmail.com

Customers are responsible for cancelling their subscription before the next scheduled renewal date if they do not wish to receive another order or recurring charge.

Subscription Renewals

Subscription renewal orders that have already been processed, fulfilled, or dispatched may not be eligible for cancellation.

Refund requests relating to subscription charges will be reviewed according to:

• The date of the renewal.
• Whether the order has already been fulfilled.
• The circumstances of the request.
• The terms displayed when the subscription was purchased.

Failure to cancel a subscription before a scheduled renewal does not automatically guarantee eligibility for a refund.

8. How to Request a Refund or Replacement

To request a refund, replacement, or assistance with an order, email:

onesniffaway@gmail.com

Please include:

• Your full name.
• Order number.
• Email address used when ordering.
• A clear explanation of the issue.
• Any relevant photographs or supporting information.

Our team will review your request and respond with the appropriate next steps.

9. Refund Processing & Timeline

Once a refund has been approved and processed, it will be returned to the original payment method used for the purchase.

Refunds generally take approximately 5–10 business days to appear, although the final processing time depends on the customer’s bank, card provider, PayPal, Shop Pay, or other payment provider.

Once we have processed the refund from our side, we cannot control how quickly an individual financial institution posts the funds back to the customer’s account.

Where available, refund confirmation can be provided upon request.

10. Chargebacks & Payment Disputes

We encourage customers to contact One Sniff Away Support before initiating a chargeback or payment dispute so we have an opportunity to resolve the matter directly.

If a chargeback or payment dispute is opened, One Sniff Away reserves the right to provide the payment provider or issuing bank with relevant records, including:

• Order confirmation.
• Checkout records.
• Fulfillment records.
• Tracking information.
• Carrier scans.
• Delivery confirmation.
• Customer communications.
• Relevant policy information.

Fraudulent, misleading, or inaccurate payment disputes may be contested using the available evidence relating to the transaction.

11. Abuse & Policy Misuse

To protect One Sniff Away and ensure the policy remains fair to genuine customers:

• Repeated refund requests may be subject to additional review.
• Fraudulent or intentionally misleading claims may be denied.
• Attempts to obtain both a refund and retain funds through a chargeback may be challenged.
• Customers who repeatedly abuse the refund, replacement, or payment dispute process may have future orders refused.
• One Sniff Away reserves the right to request reasonable supporting evidence before approving a refund or replacement.

12. Agreement to This Policy

By completing a purchase with One Sniff Away, you acknowledge that your order is subject to the refund, shipping, cancellation, and subscription terms applicable to your purchase.

The version of this policy in effect at the time of your purchase applies to your order.

One Sniff Away reserves the right to update or amend this policy from time to time. Changes will apply prospectively and will not retroactively alter the terms governing an order already placed.

For assistance, please contact:

One Sniff Away Support
onesniffaway@gmail.com